Track Your Order
Enter your order number and the email address you used at checkout to see the current status of your shipment.
Track your shipment
Where to find your order number
Your order number looks like #12345. You can find it in:
- Your confirmation email — the subject line reads “Your TikTok123Shop order is confirmed”
- Your shipping email — sent the moment your package leaves our warehouse
- Your account dashboard — if you checked out with an account, open My Account and click Orders
What each tracking status means
| Status | What it means |
|---|---|
| — | — |
| Processing | Payment received. Your order is in the queue to be picked and packed. Usually 1–2 business days. |
| On hold | We need something from you — usually an address confirmation. Check your email. |
| Completed | Your order has shipped. A tracking number is in your shipping email. |
| Cancelled | The order was cancelled and refunded. Check your email for the reason. |
| Refunded | A full refund has been issued to your original payment method. |
Expected delivery times
| Destination | Processing | Transit | Total |
|---|---|---|---|
| — | — | — | — |
| Contiguous United States | 1–2 business days | 3–7 business days | 4–9 business days |
| Alaska and Hawaii | 1–2 business days | 5–10 business days | 6–12 business days |
Shipping is free on every US order. See our Shipping Policy for full details.
Tracking is not updating — what to do
Less than 24 hours since you got the tracking number
This is normal. A label can be created before the parcel is physically scanned by the carrier. Wait one business day.
2–5 business days with no movement
Carrier sorting hubs occasionally batch-scan packages late. This is usually not a lost parcel.
More than 5 business days with no movement
Contact us and we will open a formal carrier trace on your behalf. You do not need to chase the carrier yourself — we handle that.
Tracking says delivered but you do not have the parcel
- Check around your property: porch, side door, garage, mailbox, and any parcel locker
- Ask neighbours and household members
- Contact your local carrier office with the tracking number
- If it is still missing, email us within 7 days of the delivery scan and we will work with the carrier on your behalf
Need to change your delivery address?
- Order has not shipped: Email us immediately and we will update the address before the parcel leaves our warehouse.
- Order has already shipped: We cannot change the address. The carrier may offer a redirect for a fee, or the parcel may return to us. If it comes back, we will reship to the corrected address free of charge.
Still need help?
Email: liugood10@gmail.com
Include your order number and we will reply within 1 business day, Monday through Friday.
Related pages: Shipping Policy · Returns and Refunds · FAQ · My Account