Frequently Asked Questions
Last updated: September 16, 2026
Everything customers ask us most, answered directly. If your question is not here, email liugood10@gmail.com and we will reply within 1 business day.
Orders and Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and PayPal. All payments are processed through PCI-DSS compliant payment providers. During checkout with PayPal you can also pay with a linked bank account or PayPal balance.
Is the price on the product page the price I actually pay?
Yes. The price displayed on the product page is the final price. Shipping is free on every US order, so your cart total at checkout matches the product price. We do not add handling fees or hidden charges at checkout.
Do I need an account to order?
No. Guest checkout is available. You can also create an account if you want to save addresses, view order history, and track orders from your dashboard.
Can I change or cancel my order after placing it?
Yes, as long as it has not shipped. Email liugood10@gmail.com with your order number as soon as possible. Once a tracking number is issued the order is in the carrier’s hands and must be handled through our returns process instead.
Do you charge sales tax?
Sales tax is applied where required by US state law. If tax applies to your order, it is calculated and shown clearly at checkout before you pay. The amount shown at checkout is the amount charged.
Shipping and Delivery
Where do you ship from?
Every order ships from our own warehouse in the United States. No overseas transit, no customs forms, no import duties, and no customs delays. This also means returns and replacements are handled domestically.
How much does shipping cost?
Nothing. Standard shipping is free on every order within the United States, with no minimum order value and no weight surcharges.
How fast will my order arrive?
Orders are picked and packed within 1–2 business days. Delivery then takes 3–7 business days for the contiguous United States, or 5–10 business days for Alaska and Hawaii. Total time from order to delivery is typically 4–9 business days.
Do you ship outside the United States?
Not currently. We ship to United States addresses only. Orders with a non-US shipping address will be cancelled and refunded in full.
How do I track my order?
You receive a tracking link by email as soon as your order ships. You can also track any order from our Track Your Order page using your order number and email address. Tracking can take up to 24 hours to activate after the label is created.
My tracking has not updated in several days. What should I do?
Contact us. If tracking shows no movement for more than 5 business days we will open a carrier trace on your behalf. If there is still no movement after 10 business days we will reship the item or refund you in full.
Returns and Refunds
How long do I have to return an item?
90 calendar days from the date of delivery. That is three times longer than the typical 30-day window offered by most online stores, and it starts on delivery, not on the order date.
Who pays for return shipping?
We do. We email you a prepaid return label, and there is no deduction from your refund for return postage. This applies even when you simply changed your mind.
Do you charge a restocking fee?
No. We never charge restocking fees, and we do not deduct return postage from your refund.
How long does a refund take?
Once your return reaches our warehouse we inspect it within 2 business days and issue the refund the same day. The money then takes 5–10 business days to appear, depending on your bank or PayPal. Card refunds can occasionally take up to one billing cycle.
My item arrived damaged or defective. What now?
Email us within 7 days of delivery with photos of the item and the packaging. We will send a replacement or issue a full refund — your choice. You do not have to pay return postage for a defective item.
Can I exchange an item instead of returning it?
We do not run a separate exchange queue, because placing a new order is faster for you. Start a free return for the item you have and order the replacement immediately — your new item ships right away instead of waiting for the return to arrive.
Products and Support
Are your products covered by a warranty?
Yes. Products are covered against manufacturing defects on arrival and for 90 days afterwards through our free replacement process. After 90 days, coverage follows the manufacturer’s warranty for that product, and we will help you file the claim.
Do the products come with instructions?
Yes. Products ship with the manufacturer’s instruction manual or quick-start guide. If yours is missing, email us and we will send a digital copy.
Are the electrical products compatible with US outlets?
Yes. All electrical products we sell for the US market are supplied with US-compatible plugs and voltage. Check the individual product page specification table before ordering to confirm voltage and plug type.
Can I leave a review?
Yes, and we would appreciate it. Open the product page and use the Reviews tab. Reviews help other buyers decide and help us improve our listings.
Do you offer wholesale or bulk pricing?
Yes. We own our supply chain and support both retail and wholesale orders. Email liugood10@gmail.com with the product, quantity, and destination and we will send wholesale pricing.
How do I contact you?
Email liugood10@gmail.com. We reply within 1 business day, Monday through Friday. Please include your order number so we can help you faster.
Still need help?
Email liugood10@gmail.com with your order number and we will get back to you within 1 business day.
Related pages: Shipping Policy · Returns and Refunds · Track Your Order · Privacy Policy · Terms of Service