Returns and Refunds Policy
Last updated: September 16, 2026
We want you to keep only what you love. If a TikTok123Shop product is not right for you, you can send it back within 90 days — and we pay the return shipping.
This policy applies to all orders placed on https://tiktok123shop.com/.
1. The 90-Day Return Window
You have 90 calendar days from the date of delivery to request a return.
Your 90 days start on the delivery date shown in your tracking information — not the order date. If your tracking shows no delivery scan, your 90 days start 10 business days after the ship date.
We do not charge restocking fees. Ever.
2. What Can Be Returned
To qualify for a full refund, an item must be:
- Returned within the 90-day window
- In the condition you received it
- Complete with all original parts, accessories, manuals, and packaging where reasonably possible
- Free of damage caused after delivery
Items that arrive defective or damaged are always fully refundable, even if opened and used, because they arrived that way.
3. What Cannot Be Returned
A small number of items fall outside our return policy:
| Category | Reason |
|---|---|
| — | — |
| Items returned after 90 days | Outside the return window |
| Items damaged by misuse, drops, or unauthorised repair | Damage caused after delivery |
| Personal-care items that have been opened or used | US health and hygiene regulations |
| Items missing major components | Incomplete return |
| Free promotional gifts and bonus items | Non-returnable add-ons |
If you are unsure whether your item qualifies, email us before shipping it back and we will confirm.
4. Who Pays Return Shipping
We do.
- Defective, damaged, or wrong item: We email you a prepaid return label. You pay nothing.
- Changed your mind, wrong size, no longer needed: We email you a prepaid return label. You pay nothing.
This is the difference between a 30-day return policy where you pay postage and our 90-day free return promise. There is no hidden deduction from your refund for return postage.
5. How to Start a Return (4 Steps)
Step 1 — Contact us
Email liugood10@gmail.com with:
- Your order number
- The item you want to return
- The reason for the return
- A photo, if the item is damaged or defective
Step 2 — Receive your prepaid label
We reply within 1 business day with a prepaid return shipping label and packing instructions.
Step 3 — Pack and ship
Place the item in its original packaging if you still have it, attach the label, and drop the parcel at the carrier location shown on the label. Keep your drop-off receipt.
Step 4 — We inspect and refund
Once the return arrives at our US warehouse, we inspect it within 2 business days and issue your refund.
6. Refund Timing and Method
| Stage | Timeframe |
|---|---|
| — | — |
| Return reaches our warehouse | 3–7 business days in transit |
| Inspection | 1–2 business days |
| Refund issued | Same day as inspection |
| Money back in your account | 5–10 business days after we issue it |
Refunds are issued to the original payment method — the same card or PayPal account you paid with. We cannot refund to a different card or account.
PayPal refunds typically appear within 3–5 business days. Card refunds depend on your bank and can take up to 10 business days, or up to one full billing cycle in some cases.
7. Exchanges
We do not run a separate exchange process, because it is faster for you to do this instead:
- Start a return for the item you have — it is free.
- Place a new order for the item you want.
This means your replacement ships immediately instead of waiting for the return to arrive. You are never charged a restocking fee, and you are never charged return postage.
8. Damaged, Defective, or Wrong Items
If your order arrived damaged, faulty, or is not what you ordered:
- Contact us within 7 days of delivery for damage or wrong-item claims
- Include photos of the item and the outer packaging
- We will send a replacement or issue a full refund — your choice
- You are not required to return a defective item that cannot be safely shipped back
For products with a manufacturer’s defect that appears after the 90-day window, contact us anyway. We will do what we can to help, including connecting you with warranty support.
9. Late or Missing Refunds
If we told you a refund was issued but you do not see it after 10 business days:
- Check your bank or PayPal account again — refunds can post on statement cycles.
- Contact your card issuer. Processing time is controlled by them, not by us.
- If you still cannot find it, email us with your order number and we will send you the refund transaction reference.
10. Order Cancellations
Cancel any time before your order ships at no cost. Once a tracking number is issued, the order has shipped — use the return process above instead. See our Shipping Policy for details.
11. Contact Us
Email: liugood10@gmail.com
We respond to all return requests within 1 business day, Monday through Friday.
Please always include your order number.
Related pages: Shipping Policy · Track Your Order · FAQ · Terms of Service